Refund policy
Effective Date: August 29, 2026
At Whiskerly, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the terms below.
Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging and accessories where applicable.
Return requests must be submitted within the applicable return period stated in your order or on our website. Items that have been used, damaged after delivery, or returned without the required packaging may not qualify for a refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order information and, where appropriate, photographs or other details showing the issue. We will review the request and determine the appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the applicable amount will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
Non-Refundable Items
Certain items may not be eligible for return or refund where permitted by applicable law. This may include products that have been used, damaged through misuse, or returned after the applicable return period.
Exchanges
If you would like to exchange an item, please contact our support team before sending the product back. Exchange requests are subject to product availability and the applicable return requirements.
Return Shipping
If a return is approved, we will provide instructions regarding where and how the item should be returned. Unless otherwise required by applicable law or confirmed by us, return shipping arrangements may be the responsibility of the customer.
Cancellation Requests
If you need to cancel an order, please contact us as soon as possible after placing the order. We will attempt to accommodate cancellation requests before the order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us.
Company Name: Nexora Shop LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: Support@trywhiskerly.shop