Shipping policy
Effective Date: August 29, 2026
At Whiskerly, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
Orders are typically processed within the timeframe stated on our website or during checkout. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
Once your order has been processed and shipped, you may receive shipping information or tracking details when available.
Shipping Times
Estimated delivery times may vary depending on your shipping destination, shipping method, carrier, customs procedures, weather conditions, and other factors outside our control.
Any delivery timeframe displayed on our website is an estimate and is not guaranteed unless specifically stated otherwise.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. Please contact us as soon as possible if you notice an error in your shipping information.
Order Tracking
Where tracking is available, tracking information may be provided after your order has been shipped.
Tracking updates are provided by the applicable shipping carrier and may take some time to appear after an order has been dispatched.
Shipping Delays
While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control. These may include carrier delays, severe weather, customs processing, holidays, transportation disruptions, or other unforeseen events.
We are not responsible for delays caused by circumstances outside our reasonable control.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order information as soon as possible.
For damaged packages, photographs of the packaging and product may be requested to help us investigate the issue with the shipping carrier.
International Shipping
For international orders, delivery may be affected by customs procedures, import requirements, local regulations, or other conditions in the destination country.
Customers are responsible for ensuring that their order can legally be imported into the destination country where applicable.
Delivery Issues
If your order shows as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier.
If you are still unable to locate your package, contact us so we can assist you with the available next steps.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, carriers, services, or applicable requirements.
Any updated version will become effective when posted on our website.
Contact Information
If you have questions regarding shipping, delivery, tracking, or your order, please contact us.
Company Name: Nexora Shop LLC
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: Support@trywhiskerly.shop